Last Updated: April 22, 2026

Company Name: 陕西翔宏灿畅科技有限公司

Email: service@mail.xqvben.com

Tel: +86 19282750761

Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室J555

Legal Representative: Pan Xiaomin

Unified Social Credit Code: 91611101MAK82U7839

Shipping and Delivery Policy (For Customers)

Thank you for choosing our products and services. We operate in the Philippines, offering a full range of products. To ensure a smooth shopping experience and clarify the rules regarding order shipment, delivery, and related costs, we have established the following policy. Please read it carefully.

1. Order Processing and Delivery Time

After successfully placing an order, we will process the order, prepare the products, and pack them within 3-5 business days to ensure the items are in perfect condition before shipment. Once the products are shipped, delivery to your designated address typically takes 7-10 business days. Please note that delivery times may be slightly delayed due to local logistics conditions, public holidays, or other force majeure factors, and we appreciate your understanding.

2. Shipping Fees and Taxes

We offer free shipping, and the product price you pay already includes all shipping costs. No additional fees are required for transportation. Product prices also include applicable taxes, so you do not need to pay extra tax. Import duties or customs fees will be applied according to local Philippine regulations, and any such charges must be borne by the customer.

3. Customer Service and Assistance

If you have any questions regarding order shipment or tracking, please contact our customer service. We will assist you promptly.

Email: service@mail.xqvben.com
Phone: +86 19282750761
Customer service working hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Please contact us during working hours for assistance, and we will be happy to help.

We reserve the final right of interpretation of this policy. Thank you for your understanding and support, and we wish you a pleasant shopping experience.