Last Updated: April 22, 2026
Company Name: 陕西翔宏灿畅科技有限公司
Email: service@mail.xqvben.com
Tel: +86 19282750761
Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室J555
Legal Representative: Pan Xiaomin
Unified Social Credit Code: 91611101MAK82U7839
Payment Policy (For Customers)
Thank you for choosing our products and services. We operate in the Philippines, offering a full range of products. To ensure a smooth shopping experience and clarify the payment process, available methods, and related fees, we have established the following policy. Please read it carefully.
1. Supported Payment Methods
For your convenience, we provide multiple secure and convenient payment methods, which you can choose according to your needs. We accept international credit cards, including American Express, Mastercard, and VISA. All payments are encrypted to ensure security and ease of use. We also support China UnionPay for users with UnionPay cards. In addition, we offer a cash-on-delivery option, allowing you to pay upon receipt and verification of the product, without prepayment, making your shopping experience more secure.
2. Payment Fees and Charges
The product prices you pay already include applicable taxes, so you do not need to pay any additional tax. Import duties or customs fees will be applied according to local Philippine regulations, and any such charges must be borne by the customer. These charges are not linked to the payment process itself.
3. Order and Payment Timelines
Once your payment is completed, we will confirm the payment within 1-2 business days. After payment confirmation, we will process your order and arrange shipment within 3-5 business days. Once the product is shipped, delivery to your designated address typically takes 7-10 business days. Please note that delivery times may be slightly delayed due to local logistics conditions, public holidays, or other force majeure factors.
For cash-on-delivery orders, you must have the exact amount ready upon receipt and cooperate with the courier to complete payment and signing. Unjustified refusal to accept delivered items may affect your ability to make future purchases.
4. Customer Service and Assistance
If you encounter any issues during the payment process, such as payment failures, confirmation problems, or questions about payment methods, please contact our customer service. We will promptly assist you.
Email: service@mail.xqvben.com
Phone: +86 19282750761
Customer service working hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Please contact us during working hours for assistance, and we will be happy to help.
We reserve the final right of interpretation of this policy. Thank you for your understanding and support, and we wish you a pleasant shopping experience.